Responding to Lockouts
Getting locked out happens even to careful, experienced sitters, and how you respond matters more than the mistake itself.
✓If You're Locked Out
- Contact the client immediately for a backup entry method or a neighbor who holds a spare key
- Never force entry, even if you're confident you could get in
- If the home is part of a building with a property manager or doorman, ask if they can assist once the client confirms it's okay
- Document what happened and when, and let the client know as soon as it's resolved
Staying calm and going straight to the client is always the right first move.