Module 6: Customer Service & Bar Etiquette

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Upselling Basics

Upselling is the skill of recommending better or additional options to enhance the customer's experience. Done well, it improves the customer's night — and increases sales naturally.

✓Key principles:

  • Be natural, not pushy
  • Suggest based on the customer's preference
  • Highlight quality or experience

Examples: - "Would you like to try our premium version?" - "I can recommend a smoother whiskey if you prefer." - "This cocktail pairs really well with a citrus garnish."

Good upselling = a better experience, not just higher sales. Recommend things you genuinely think the customer will enjoy.

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