Module 6: Customer Service & Bar Etiquette
Communication Skills
Clear, friendly communication builds trust and keeps service running smoothly — especially in a loud, busy bar.
- Speak clearly — bars are noisy; speak up and confirm orders
- Maintain eye contact — it shows attention and respect
- Use a friendly tone — warmth makes customers feel welcome
- Repeat orders back — confirms accuracy and prevents mistakes
Read the customer. Some want friendly conversation; others just want their drink and quiet. Adjusting to each is a mark of a true professional.