Handling Schedule Changes, Cancellations, and Last-Minute Requests
Bookings change — clients extend trips, cancel early, or ask for an extra visit with little notice. How you handle these moments affects how professional you appear.
✓Best Practices
- Set a clear cancellation and change policy before the first booking, and put it in writing
- Confirm any schedule change with the client in writing, even a quick text, so there's no confusion
- Only agree to last-minute add-on visits if you can genuinely fit them in — overcommitting leads to rushed, lower-quality care
- During busy seasons (holidays, summer), communicate your availability early so clients can plan around it
A clear, consistently applied policy protects your time and still leaves room to be flexible when it truly matters.